An airline supervisor got down on her knees for fuming passengers affected by a horror delay.
China Airlines flight CI-153 was due to arrive at Taoyuan International Airport in Taiwan from Osaka, Japan in the afternoon.
However, the flight was delayed due to Typhoon Gaemi and it didn’t arrive in Taiwan until around 2am.
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To make matters worse, tired passengers then had to wait nearly three hours for their luggage to arrive in the baggage reclaim area.
Furious travellers posted images of the chaotic scenes in the baggage hall on social media.
One passenger said: “The plane eventually arrived, but no one was handling the luggage.
“We waited from 2am to 4.30am for our baggage, and there was chaos inside.
“When we asked what was happening, they said the airport staff had finished work.”
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The passengers were told to wait for an airline supervisor to start her shift at 5am last Friday (26 Jul), as reported on What’s the Jam.
When faced with the angry horde of travellers, the supervisor got down on her knees to apologise to them.
One traveller told her: “Don’t kneel, we want compensation, we’ve been waiting here for three hours.”
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In response to their complaints, a spokesperson for Taoyuan Airport said the luggage delay was caused by Typhoon Gaemi.
They explained that they had provided additional manpower and made overtime arrangements with employees, but operations were badly affected by the night storm.
In addition, the simultaneous arrival of around 22 flights between 1am and 3am caused further stress on the baggage handling team.
They apologised to the passengers for the inconvenience caused and vowed to review their protocols in place for delays caused by adverse weather conditions.
China Airlines thanked their frontline workers for their dedication during a difficult period caused by the typhoon.
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