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Reading: Starbucks barista reveals what’s REALLY going in your drinks and other secrets from behind the counter
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Starbucks barista reveals secrets: drinks often watered down with ice, food is frozen, and little-known menu items rarely ordered. Tips include ordering light ice and being nice for freebies.
Life Hacks

Starbucks barista reveals what’s REALLY going in your drinks and other secrets from behind the counter

Katie Dollard
Last updated: 2024/07/03 at 2:12 PM
Katie Dollard
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4 Min Read
Hayden Shea. (Picture: Jam Press)
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A barista has revealed what is really going into your food and drinks at the popular chain.

Hayden Shea has worked at her local Starbucks for a little over a year and is, so far, enjoying every minute of it.

But the 20-year-old has discovered a few untold secrets after working behind the counter.

READ MORE: ‘I was £440,000 in debt – side hustles saved me, from selling used underwear to flogging roses at concerts’

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“Most of the drinks you are ordering are very watered down,” Hayden, from Orange County, California, told What’s The Jam.

Starbucks barista reveals secrets: drinks often watered down with ice, food is frozen, and little-known menu items rarely ordered. Tips include ordering light ice and being nice for freebies.
Hayden Shea with her boyfriend Matt. (Picture: Jam Press)

“In fact there is more ice than drink honestly.

“You have to order light ice and/or no water to get your money’s worth.

“Most people also think that we make the food ourselves but it’s all frozen and sent to us by shipments every week!

“A lot of the time people also think we are not telling the truth when we say we are out of a food item – but it’s always true.

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“The sandwiches take 18 hours to thaw and the pastries take three.

“So it’s not as easy as going to the back and getting more, but we wish it was!”

There are also a lot of drinks on the menu that never get ordered.

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She said: “One [of the drinks no one gets] is the frozen strawberry açaí with crème base.

“It’s similar to the strawberries and cream frappe, but it’s made with the strawberry açaí refresher base as opposed to the strawberry puree that the strawberries and cream frappe is made of.

“We have the recipe card for it but it never gets ordered.

“Another one is the London fog tea latte.

“It’s vanilla syrup with a hot black tea and milk.

“As mentioned before, the hot teas rarely ever get ordered but we have so many different options!”

The barist also shared some of the strangest orders she’s ever received.

She said: “Once a customer ordered a grande matcha tea latte with 20 scoops of matcha powder.

“A normal grande comes with three scoops…

“It was insane!”

Last year, another Starbucks barista, Kate Mattson, 22, from London, also shared secrets after working at the chain for three months.

Starbucks barista reveals secrets: drinks often watered down with ice, food is frozen, and little-known menu items rarely ordered. Tips include ordering light ice and being nice for freebies.
Hayden Shea. (Picture: Jam Press)

The ex-barista claimed that both the small and medium sizes have the same amount of coffee in them – the only difference is the amount of milk used.

She said: “Also, if you don’t want to pay for syrup, just hang around at the end of the bar and be like, ‘Oh sorry, I meant to ask for syrup’ or ‘Can I make it sweeter?’ and the barista will just give you syrups, they don’t care, they won’t charge you.

“And if you order three shots, most likely you’re going to get four because they can only do two shots at a time.”

Finally, Kate claims that a smile goes a long way and that you should always be extra nice to your server to bag free items.

She added: “Also, if you’re nice to the barista, they’re way more likely to give you free stuff, maybe a bigger size.

“You never know.”

READ MORE: Woman, 26, saving £100,000 a YEAR with side hustles that she works on before 9-5

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