By using this site, you agree to the Privacy Policy and Terms of Use.
Accept
What's The JamWhat's The Jam
  • Home
  • Latest News
    • UK News
    • World News
  • Super ViralHot
  • Lifestyle
    • Health and Fitness
    • Photography
    • Property
  • Humor
  • Celebrity
  • Weird
  • Videos
  • All Topics
    • Babies and Kids
    • Celebrity
    • Comedy and Humor
    • Documentary and Reportage
    • Fails
    • Health and Fitness
    • Holidays and Travel
    • Influencers and Models
    • Latest Videos
    • Life Hacks
    • Lifestyle
    • Nature and Wildlife
    • Pets and Animals
    • Photography
    • Property
    • Real Life
    • Sport
    • Strange and Bizarre
    • Super Viral
    • UK News
    • World News
Search
  • Health and Fitness
  • Holidays and Travel
  • Nature and Wildlife
  • Pets and Animals
  • Photography
  • Babies and Kids
  • Comedy and Humor
  • Fails
  • Real Life
  • Strange and Bizarre
  • Submit News
  • Customize Interests
  • Bookmarks
  • Newsletter
  • Who Are We
  • Privacy
  • Terms
  • Write For Us
  • Advertise
  • Contact
© 2023 What's The Jam. All Rights Reserved.
Reading: Family’s £12,000 dream holiday turned into ‘nightmare’ due to ‘filthy hotel, broken furniture and fire alarm blaring four hours’
Share
Notification Show More
Aa
What's The JamWhat's The Jam
Aa
  • News
  • World
  • Viral
  • Funny
  • Weird
  • Celebrity
  • DIY
  • Lifestyle
  • Sport
  • Videos
Search
  • Home
    • News
    • World
    • Super Viral
    • Videos
  • All Topics
    • Babies and Kids
    • Celebrity
    • Comedy and Humor
    • Documentary and Reportage
    • Fails
    • Health and Fitness
    • Holidays and Travel
    • Influencers and Models
    • Life Hacks
    • Lifestyle
    • Nature and Wildlife
    • Pets and Animals
    • Photography
    • Property
    • Real Life
    • Sport
    • Strange and Bizarre
  • Quick Links
    • Customize Interests
    • Bookmarks
    • Privacy Policy
    • Terms of use
    • Write For Us
    • Advertise
    • Contact
Have an existing account? Sign In
Follow US
  • Privacy
  • Terms
  • Write For Us
  • Advertise
  • Contact
© 2023 What's The Jam. All Rights Reserved.
Family’s £12k dream holiday in Jamaica turns into a nightmare with filthy hotel, broken furniture and fire alarms keeping their baby awake all night at Royalton Negril.
Holidays and Travel

Family’s £12,000 dream holiday turned into ‘nightmare’ due to ‘filthy hotel, broken furniture and fire alarm blaring four hours’

Hannah Phillips
Last updated: 2025/06/24 at 1:24 PM
Hannah Phillips
Share
6 Min Read
Zatar, Lucy and Leo. (Picture: Jam Press)
SHARE

A family said their £12,000 dream holiday turned into a nightmare after arriving at a “filthy” hotel with “broken” furniture and a fire alarm blaring for hours.

Lucy Hylton, 39, and husband Zata Hylton, 30, forked out £6,000 for a two-week all-inclusive holiday at Royalton Negril, Jamaica, with their four-month-old son Leo.

Lucy’s parents Sheila Hoy, 69, and Graham Hoy, 68, also shelled out £6,000 to join them on their grandson’s first holiday.

READ MORE: Brit holidaymaker left stunned by how cheap food is in Spanish supermarket

- Advertisement -

The family had saved for a year so they could introduce Leo to his father’s side of the family, who live in Jamaica.

The five-star resort promises to give guests a “luxurious experience, mouthwatering gourmet meals and superior, friendly service at every turn”.

Family’s £12k dream holiday in Jamaica turns into a nightmare with filthy hotel, broken furniture and fire alarms keeping their baby awake all night at Royalton Negril.
The Royalton Negril Resort. (Picture: Jam Press)

However, Lucy claims that the holiday turned into a nightmare as soon as they checked in.

The personal trainer alleges that the buffet area was “filthy” and that there was “broken furniture.”

“It was a nightmare from check in,” Lucy, from Manchester, claimed to What’s The Jam.

- Advertisement -

“Our room was dirty.

“Mum and Dad’s room was horrendous.”

She claimed: “It stunk so bad you could barely breathe, the shower door was broken, the couch was broken, and the TV was broken.

- Advertisement -
Family’s £12k dream holiday in Jamaica turns into a nightmare with filthy hotel, broken furniture and fire alarms keeping their baby awake all night at Royalton Negril.
Zatar, Lucy and Leo. (Picture: Jam Press)

“The buffet was filthy, and the floor was dirty. It was unbelievable.

“The grills were thick with grime, and the microwaves looked like they’d never been cleaned.

“We would never usually eat out because it was all inclusive and we paid £6,000 each, but we were scared to eat from the buffet, so we ate out seven times.”

Lucy also claims that on the penultimate night, the fire alarm went off so many times that Leo had to wear ear defenders and the family were forced to sit on the balcony until 5am.

She said: “On the second to last night, the fire alarm was going off at 11pm.

“We thought they might be testing it, even though it was a weird time.

“The fire alarm in the room next door was going off constantly.

(Picture: Jam Press)
(Picture: Jam Press)

“Our fire alarm was going off every ten minutes from 1 am to 5 am.

“They came and removed the bit that makes the noise, which is dangerous.

“Leo was screaming so he had to wear ear defenders and we sat on the balcony until 5am.

“Some issues are small, but together they’re a problem.

“Because we were stressed, Zatar and I were arguing.

“My mum and dad were desperate to go home from day three.”

The couple had saved up for a year to take Leo to meet his family.

They booked the holiday through TUI who emailed them two months before the holiday to say that the hotel was no longer in their platinum collection but all of the five star facilities remained the same.

Lucy and Zatar claim they have demanded a refund for the price of the hotel but say TUI have declined.

She said, “They said there’s nothing they can do.

Family’s £12k dream holiday in Jamaica turns into a nightmare with filthy hotel, broken furniture and fire alarms keeping their baby awake all night at Royalton Negril.
Zatar, Lucy and Leo. (Picture: Jam Press)

“Their response is disgusting, but I’m not shocked by it.

“It was our first family holiday and we were so looking forward to it, but it was horrible.

“I felt terrible for my mum and dad, and I felt responsible because I’d recommended it.

“My husband is so upset because I’ve got a stale taste in my mouth for Jamaica, and that’s his home country and my son’s heritage.

“He had high expectations of introducing Leo to his family.

“I’ll never use TUI again.

“TUI is the only company that flies from Manchester to Jamaica, so they don’t care.

“They know they’ve got you over a barrel.”

This was Lucy’s fourth stay at the hotel and she says it’s completely changed since her last visit in 2021.

She added: “I’ve always said Jamaica is the best Caribbean island, the people are friendly, it’s authentic and there’s loads to do but this has put me off.”

After they complained, their rooms were cleaned and they were offered the chance to change rooms.

Family’s £12k dream holiday in Jamaica turns into a nightmare with filthy hotel, broken furniture and fire alarms keeping their baby awake all night at Royalton Negril.
The TUI email informs Lucy Hylton of a change to her holiday booking. (Picture: Jam Press)

They were also offered complimentary beach cabanas with waiter service as a gesture of good will and also a money off voucher.

TUI declined to comment.

READ MORE: Brit teen nabs Ibiza return flight for just £35 to spend ONE day on party island – as people say he’s ‘killing the environment’

Share this:

  • Facebook
  • X

Have a story to tell? Hello@whatsthejam.com
TAGGED: bizarre, family, Hotels, outrageous, shocking, travelling, Vacation, Video

Sign Up For Daily Newsletter

Be keep up! Get the latest breaking news delivered straight to your inbox.
[mc4wp_form]
By signing up, you agree to our Terms of Use and acknowledge the data practices in our Privacy Policy. You may unsubscribe at any time.
Share This Article
Facebook Twitter Copy Link Print
Share
What do you think?
Love0
Sad0
Happy0
Sleepy0
Angry0
Dead0
Wink0
Previous Article The one-off 2012 Bertone Nuccio, a 186mph V8 wedge-shaped supercar celebrating Bertone’s centenary, is now for sale at £425,000 via RM Sotheby’s sealed bid auction. Rare wedge-shaped car goes on sale for £425,000
Next Article Teen captures heart-shaped lightning bolt during storm over Tweedbank village - rare pink sky flash stuns locals and sparks emotional reactions online. Heart-shaped lightning spotted over village
Leave a comment Leave a comment

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Stay Connected

235.3k Followers Like
69.1k Followers Follow
11.6k Followers Pin
56.4k Followers Follow
136k Subscribers Subscribe
4.4k Followers Follow
- Advertisement -
Ad imageAd image

Latest News

A love note in a wine bottle from Canada washed ashore in Ireland after 13 years and 300,000km - revealing Anita and Brad are now happily married in Newfoundland.
Mysterious message in a bottle reveals hidden love story after travelling 300,000km over 13 YEARS
UK News 9 July 2025
A woman in Málaga hilariously stuck items to her chest to show off the extreme 30C heatwave humidity - her viral TikTok highlights life in Spain’s steamy Costa del Sol.
Clammy woman in Brit holiday hotspot sticks random household items to her chest to show extreme 30C heatwave humidity
World News 9 July 2025
A £1,500 underwater jetpack with AI navigation and 90-minute runtime offers 007-style dives up to 60ft deep, blending sleek design with hands-free marine exploration.
007-style underwater JETPACK to go on sale for £1,500
World News 9 July 2025
King Charles is hiring a gardener for Sandringham’s water gardens amid UK heatwave and hosepipe bans - offering a generous package to maintain the royal estate’s greenery.
King Charles hiring royal gardener as Brits face hosepipe ban amid 31C scorching heatwave
UK News 9 July 2025

You Might also Like

A love note in a wine bottle from Canada washed ashore in Ireland after 13 years and 300,000km - revealing Anita and Brad are now happily married in Newfoundland.
UK News

Mysterious message in a bottle reveals hidden love story after travelling 300,000km over 13 YEARS

9 July 2025
A woman in Málaga hilariously stuck items to her chest to show off the extreme 30C heatwave humidity - her viral TikTok highlights life in Spain’s steamy Costa del Sol.
World News

Clammy woman in Brit holiday hotspot sticks random household items to her chest to show extreme 30C heatwave humidity

9 July 2025
A £1,500 underwater jetpack with AI navigation and 90-minute runtime offers 007-style dives up to 60ft deep, blending sleek design with hands-free marine exploration.
World News

007-style underwater JETPACK to go on sale for £1,500

9 July 2025
King Charles is hiring a gardener for Sandringham’s water gardens amid UK heatwave and hosepipe bans - offering a generous package to maintain the royal estate’s greenery.
UK News

King Charles hiring royal gardener as Brits face hosepipe ban amid 31C scorching heatwave

9 July 2025
Travel influencer Penny Uro slammed Egypt after a nightmare trip, citing scams, harassment and intimidation despite staying at a five-star hotel - saying she “couldn’t wait to leave”.
Holidays and Travel

Brit holidaymaker slams Egypt for ‘hassling, scamming’ culture and says she ‘couldn’t wait to leave’

9 July 2025
A dancing diva stole the spotlight at Madrid Pride, grooving in ankle-deep rain as the crowd roared - her joyful moves upstaged no-show star Karol G in a viral moment.
Super Viral

Drenched reveller steals show with carefree Pride dance

9 July 2025
Bonded bunnies Serena and Venus, born during Wimbledon 2024, are seeking a forever home after a year in RSPCA care - the playful pair are a joy to be around.
Pets and Animals

Cute bunnies named after Wimbledon icons Serena and Venus Williams court new owners

9 July 2025
Influencer Djuna Duns was gifted flowers and luxury jewellery by a mystery man in Dubai, sparking concern online over safety and Porta-Potty party rumours linked to the city.
Holidays and Travel

Influencer warned of ‘vile Porta-Potty parties’ after being approached in gym by mystery man and offered jewellery

9 July 2025
//

What’s The Jam is your one stop website for the latest viral and weird news from around the world.

 
Have a story to tell? Hello@whatsthejam.com

Quick Link

  • Customize Interests
  • Bookmarks
  • Write for Us
  • Newsletter
  • About Us

Top Categories

  • UK News
  • World News
  • Latest Videos
  • Lifestyle
  • Super Viral

Sign Up for Our Newsletter

Subscribe to our newsletter to get our newest articles instantly!

[mc4wp_form]

What's The JamWhat's The Jam
Follow US
© 2023 What's The Jam. All Rights Reserved.
Go to mobile version
adbanner
AdBlock Detected
Our site is an advertising supported site. Please whitelist to support our site.
Okay, I'll Whitelist
Welcome Back!

Sign in to your account

Lost your password?