A woman was left in hysterics after making her first Too Good To Go order – only to find her pizza chucked haphazardly in a plastic bag.
Victoria Scholes paid £3.70 ($5 USD) to nab a bargain pizza from a local eatery, but was baffled when she saw how it arrived.
Instead of packaging it in a pizza box, the restaurant had put loose slices in a plastic carrier bag for her.
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Sharing a clip on TikTok, 32-year-old Victoria went viral this week, garnering 1.6m views.
“I didn’t realise until I got to the car that the bag had no other packaging and the pizza slices were just tossed inside,” she told What’s The Jam.
“I was shocked but because it was my first time using the app, I didn’t know if this was standard protocol – which is why I posted the TikTok asking other people about their experiences.”
Sharing the video on TikTok, Victoria can be heard giggling in shock as she shows the pile of pizza slices in the bag.
One person commented: “I’d be scared they’re giving me peoples leftovers.”
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“That’s a left over pizza from dine in 1000%,” another user guessed.
Someone else wrote: “Man my standards are so low I would’ve eaten it without a second thought.”
“How my purse looks after the bar,” joked another viewer.
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Another person added: “This is unacceptable. Wtf.”
Victoria, from Peterborough, Ontario, Canada, contacted Too Good To Go and was issued a refund and an apology.
She claims they told her it was a “lapse in service” and called it “absolutely unacceptable and not hygienic at all” to serve pizza in a plastic bag.
Victoria added: “It’s not a lot of money but I wanted a refund for the principle.”
Despite the experience, she says it hasn’t put her off of the app – though she won’t be ordering from that particular pizza place again.
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